Return Policy

At CafeOquia, we stand behind the quality of our products and want to ensure your complete satisfaction. While we do not accept returns, we offer a generous store credit policy for customers who are not 100% satisfied with their purchase.

Store Credit Eligibility:

> Store credit is available for items purchased within the last 30 days.

Store Credit Process:

> Contact our customer support team at cafeoquiacoffee@gmail.com to initiate your store credit request.

> Provide your order number and explain why you're not satisfied with your purchase.

>Our team will review your request and, if approved, issue store credit within 5 business days.

Store Credit Terms:

> Store credit will be issued for the full purchase price of the item, excluding shipping costs.

> The credit will be available for use on future purchases in our online store.

> Store credit does not expire and can be used in combination with other promotions or discounts.

Important Notes:

> We do not provide cash refunds or credit card chargebacks under this policy.

> Shipping costs for the original order are non-refundable.

> In cases of damaged or defective items, please contact us immediately for replacements.

> We value your satisfaction and hope this policy demonstrates our commitment to providing you with the best possible shopping experience. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.